Terms and conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Annie Cook Counselling’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Annie Cook Counselling’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 29 The Green, Kingshill, Ware, Herts. SG12 0QW. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- This website may use cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: IP address, geolocation.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Privacy statement
At Annie Cook Counselling we value those we support and take your privacy very seriously; treating any information you give to us with great care. We will ensure any personal information you provide to us is protected using secure systems and processes.
We comply with the General Data Protection Regulations and other relevant legislation.
When you use our website, social media pages or provide personal information to us by other means, you consent to us collecting and using the information in the ways set out in this policy.
What personal information do we collect?
When you enquire about our services, we may collect your personal information. Information we routinely collect may include details such as your name, phone number, email address, details of your enquiry so that we can provide the service you require.
How we use your personal data
We use the personal information you give us, where relevant, for:
- administrative purposes
- providing you with information
- providing safe and consistent services
How do we protect your personal information?
Annie Cook Counselling takes the utmost care to ensure that the personal information you provide us is kept safe.
We will only disclose your personal information to another party if required to by law except in circumstances where there is a safeguarding concern. We will do our utmost to discuss our concern with you and explain the action we will take.
Where we store your personal information
Personal information you provide to us is stored securely within the UK. We can assure you that we take all reasonable steps to ensure your data is handled securely.
Your rights
Under the GDPR you have rights over personal information we hold about you. We’ve summarised these below:
Right to access your personal information
You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply.
Right to have your inaccurate personal information corrected
You have the right to have inaccurate or incomplete information we hold about you corrected. If you believe the information we hold about you is inaccurate or incomplete, please provide us with details and we will investigate and, where applicable, correct any inaccuracies.
Right to restrict use of your personal information
You have a right to ask us to restrict the processing of some or all of your personal information in the following situations: if some information we hold on you isn’t right; we’re not lawfully allowed to use it; you need us to retain your information in order for you to establish, exercise or defend a legal claim; or you believe your privacy rights outweigh our legitimate interests to use your information for a particular purpose and you have objected to us doing so.
Right to erase your personal information
You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions; you have the right for this to be done.
Right for your personal information to be portable
If we are processing your personal information (1) based on your consent, or in order to enter into or carry out a contract with you, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a CSV file format.
Right to object to the use of your personal information
If we are processing your personal information based on our legitimate interests or for scientific/historical research or statistics, you have a right to object to our use of your information.